Manage Your Payment

Need assistance with managing your payment profiles? Buckeye offers several options to update or make changes to your account to pay your bill. 
 

PHONE: 

1. A support agent is available to assist 24/7. For help call 419.724.9800
    

CHAT: 

Mobile 

1. Open your myBuckeye App 

2. Tap the support icon at the bottom of your screen 

3. Click “Chat with Us” to start chatting
    

Desktop 

1. Visit buckeyebroadband.com  

2. Click the red speech bubble in the corner of your screen 

3. Start chatting 
    

MYBUCKEYE APP: 

1. Open your myBuckeye app 

2. Open the menu and select my account 

3. Click “My Bills”, and tap the “Manage Payment Methods” button 

4. Enter your myBuckeye credentials 

5. Select the three bars on the top left of your screen to open the menu 

6. Tap “Non Mobile Site” 

7. Click “Payment Accounts” and update your information 
    

MYBUCKEYE ON DESKTOP:

1. Sign into your myBuckeye account 

2. Click “View/Pay Bill” 

3. Select “Payment Accounts” and update your information