Q: What information do I need to switch to MaxxMobile?
A: To switch to MaxxMobile, you'll need the following details:
- Your current carrier’s account number.
- Your transfer PIN or password.
- The billing ZIP code linked to your current account.
- The phone number(s) you want to transfer (port).
- A compatible phone (if bringing your own device) or selecting a phone from MaxxMobile.
Q: Can I keep my current phone number when switching?
A: Yes, you can transfer your current number to MaxxMobile through a process called porting. Make sure you have your account number and transfer PIN ready.
Q: Do I need a new phone to switch to MaxxMobile?
A: Not necessarily! If your phone is unlocked and compatible with our network, you can bring your own device. Otherwise, you can choose a new phone from MaxxMobile.
Q: How do I find my account number and transfer PIN from my current provider?
A: Contact your current carrier’s customer support or check your online account to locate your account number and transfer PIN. Visit our help center for carrier-specific instructions.
Q: What happens if I don’t have my transfer PIN or account number?
A: Your transfer PIN and account number are essential to switch. Contact your current carrier to retrieve your pin before starting the transfer process.
Q: Do I need to cancel my current service before switching?
A: No, your service with your current provider should remain active until the transfer process is complete. Once your number is successfully ported to MaxxMobile, your old service will automatically cancel.
Q: What if I still owe payments on my current phone?
A: If you owe payments on your current phone, you’ll need to settle those with your existing provider before switching to MaxxMobile.
Q: Where can I get help if I have questions about switching?
A: Visit our help center or contact MaxxMobile support for assistance. We’re here to make your transition seamless!
